Request a refund

Always refunded. Tell us which order is the extra one, if you know.

That is a delivery failure, not a refund request. We can resend the key instead, if you would rather keep the app: say which you prefer.

Covered. Tell us which Mac and which macOS version you have.

Covered. It is often a permission or a setting, so we may reply with a fix first; if that does not solve it within five business days, the refund is issued. The report from Settings › About › Export Logs, attached to your email, answers most of what we would ask.

Covered. It is often a setting, such as the Live mode frame rate, so we may reply with a fix first; if that does not solve it within five business days, the refund is issued. The report from Settings › About › Export Logs, attached to your email, answers most of what we would ask.

Covered when the app does not do something this site says it does. Tell us what you read and what you found.

The refund policy does not cover a change of mind, because every feature is free to try for 7 days. We still read every request, so tell us what did not fit.

No reason needed. The last step asks which right you are using.

Tell us what happened, and we will check it against the refund policy.